Air168 FAQ – Common Questions About Our Platform

The minimum age to register and use air168 services is 18 years old. We enforce age verification through a strict KYC process. Accounts found to belong to underage users will be permanently closed without exception, in accordance with our policy Responsible Gaming page.

No. Each user is only permitted to have one active account. Creating multiple accounts is a violation that may result in permanent suspension and balance forfeiture. If you're having trouble accessing an old account, use the account recovery feature or contact our support team.

Details such as your full name, date of birth, and bank account number can only be updated through the support team with identity verification. For phone number and email changes, you can request an update via live chat by providing a valid ID document. Changes are processed within 1–2 business days.

KYC (Know Your Customer) is an identity verification process to confirm that an account belongs to the right person and that the user is at least 18 years old. KYC is required before your first withdrawal. The process involves uploading a valid national ID or driver's license. Once approved, all transactions proceed without any issues.

Click "Forgot password?" on the Login, then enter your registered phone number or email. An OTP code will be sent to your device. Enter the code and create a new password. The process is completed in under 2 minutes. If your phone number is no longer active, contact live chat for further assistance.

air168 is designed specifically for the Indonesian market. Access from other countries may be restricted in accordance with applicable regulations. If you're traveling abroad and experience access issues, contact our support team for assistance.

Permanent account closure can be requested through the Self-Exclusion feature in your account settings or via live chat. Make sure all balances are withdrawn before closing your account. Permanent closure cannot be undone — if you only need a temporary break, consider the account pause feature, which can be activated from the Responsible Gaming.

There are no monthly fees or charges of any kind for holding an air168 account. Your account is free forever. The only funds needed are the playing balance you deposit yourself, as much or as little as you choose.

Yes, all member personal data is protected in accordance with Privacy Policy air168. All data is encrypted to SSL 256-bit standards and is never shared with third parties without your consent. Our servers are protected by multi-layered firewalls and monitored 24/7 by a dedicated security team.

air168 supports a wide range of popular payment methods in Indonesia: bank transfers (BCA, Mandiri, BNI, BRI, CIMB Niaga), e-wallets (GoPay, OVO, DANA, ShopeePay, LinkAja), QRIS, and phone credit. All methods are processed with no additional fees from air168.

The minimum deposit at air168 is Rp 10,000 for digital wallets and Rp 25,000 for bank transfers. There is no standard maximum deposit limit; however, single transactions above Rp 50,000,000 may require additional verification in accordance with our security procedures.

Deposits via digital wallets (GoPay, OVO, DANA, QRIS) are typically credited within seconds to 1 minute. Bank transfers take 1–5 minutes outside of peak hours. If your deposit has not arrived after 15 minutes, contact live chat with your proof of transfer.

Log in to your account and open the Withdrawal of Funds, select a withdrawal method, enter your registered bank account number or digital wallet account, then specify the amount. Make sure KYC is verified before your first withdrawal. Withdrawals are processed in an average of 5–15 minutes for local methods.

air168 charges no admin fee for standard withdrawals. The full amount you request will be transferred directly to your account. However, if your bank or e-wallet charges an incoming transfer fee, that is outside our control.

The minimum withdrawal is Rp 50,000. The daily maximum for regular members is Rp 10,000,000, while VIP members enjoy higher limits based on their membership level. Full details on per-level limits are available on the VIP.

Withdrawals may be delayed for several reasons: KYC not yet completed, outstanding bonus rollover requirements, or account details that don't match the registered identity. Contact our support team via live chat for specific information about your withdrawal status.

No. The name on the bank account or digital wallet used for withdrawal must exactly match the name registered on your air168 account. This mismatch is the most common reason for withdrawal delays. Make sure your account details are correct before submitting a withdrawal.

air168 offers a range of bonuses: a 100% welcome bonus on your first deposit, weekly cashback across all games, reload bonuses on subsequent deposits, referral bonuses for inviting friends, and exclusive rewards for VIP members. New promotions are also rolled out regularly to coincide with special events and seasons.

Rollover is the total wagering amount that must be met before bonus funds can be withdrawn. For example, if you receive a Rp 100,000 bonus with a 5x rollover, you need to place a total of Rp 500,000 in bets before withdrawing that bonus. You can track your rollover progress directly from your account dashboard.

Yes, the welcome bonus is automatically credited to your account once your first deposit is successfully processed — no promo code or manual claim required. Make sure your account is verified and that the deposit is made within the specified time window after registration.

You'll find your unique referral code in your account dashboard. Share it with friends — when they register using your code and make their first deposit, the referral bonus will be automatically credited to your account. There's no limit to how many friends you can refer.

Each bonus type has different wagering terms. Generally, bonuses can be used on Slots, Fish Shooting Games, and bingo. Some bonuses have restrictions or different rollover contributions for Sports Betting and Live Casino. The specific terms of each bonus are always listed on the promotions page before you claim.

Bonuses that are not claimed or used within the specified time limit will expire automatically. The same applies to incomplete rollover requirements — if the deadline passes, the bonus is forfeited. Always check your notifications and the promotions page to monitor your active bonus status.

air168 offers over 1,000 games across multiple categories: Slots from 50+ top providers, Fish Shooting Games with interactive gameplay, Bingo with jackpot prizes, Live Casino with real dealers, and Sports Betting covering football, basketball, badminton, and 30+ other sports.

All slot games at air168 use RNG (Random Number Generator) technology certified by independent auditing bodies. No party — including air168 — can manipulate spin results. The RTP (Return to Player) percentage for each game is displayed transparently in its description.

Most slots at air168 are available in demo mode, playable without using real funds. Demo mode lets you learn how a game works before playing with real money. Demo mode is not available for Live Casino and Sports Betting.

Log in to your account and select the Fish Shooting, and select a game from the available list. Set your bet amount, aim the crosshair at your target fish, and shoot to earn coins. The bigger the fish you hit, the more coins you receive. Coins are automatically converted to your account balance.

Yes, many slots at air168 feature progressive jackpots where the prize pool grows with every spin placed by players. Jackpots can be triggered randomly or through specific symbol combinations. The current jackpot value is displayed in real-time on each game's page.

Log in to your account, open Security Settings, and enable 2FA. You'll be prompted to choose a verification method: SMS OTP to your registered phone number or an authenticator app. Once active, every login from a new device will require an additional verification code. We strongly recommend all members enable this feature.

Change your account password immediately and contact the air168 support team via live chat, reporting the activity in detail. Our security team will investigate, and if unauthorized access is confirmed, your account will be temporarily frozen for protection. Don't delay in reporting it.

Never. The air168 team will never ask for your password, OTP code, or any other sensitive information via chat, SMS, email, or any other channel. If anyone claims to be from the air168 team and requests such information, it is a scam. Report it to our official support team immediately.

Always access air168 through the official URL air168.bid and make sure the SSL padlock is visible in your browser. Do not click links from unknown messages. For convenient and secure access, download the official air168 app from the App page.

Your VIP level is determined by the total points earned from every bet placed. The more actively you play, the faster your VIP level rises. Each level up unlocks new benefits such as higher cashback, increased withdrawal limits, and priority service. Full details are available on the VIP.

VIP levels are calculated per set period. If you don't meet the minimum points in a given period, your level may be adjusted in the next period. However, accumulated points are never permanently lost. Check the full terms on the VIP for details on each level.

The air168 support team is available 24/7 via live chat, accessible directly from the website or app. Live chat response times are generally under 5 minutes. You can also reach us by email for non-urgent inquiries.

Yes, the air168 mobile app is available for both Android and iOS. It's lightweight, fast, and optimized for a seamless gaming experience on your phone. Visit the App for download instructions and more information.